Jira is a software application used for issue tracking and project management. The tool, developed by the Australian software company Atlassian, has become widely used by agile development teams to track bugs, stories, epics, and other tasks.

Opal + JIRA Use Cases

1. Dynamic least privilege

Using Opal, your team can natively bind access requests to support tickets within Jira. This eliminates manual approval processes and only grants access while the ticket in progress. When the ticket is closed out, Opal ensures privileged access is revoked. By only surfacing issues that have been assigned by you, you free up your workload to take on more important things. Whether you set a time expiration or wait until a Jira ticket is completed, Opal uses whichever comes first to make sure your team has just-in-time access to get the job done

2. Managing access to internal tools

For internal systems that cannot connect easily via webhooks or APIs, Opal manages the sync status using support tickets. When access requests are approved, Opal will automatically create a ticket for Admins to propagate access manually. Once the ticket is marked as completed, Opal will sync with the status of the ticket and show that the user has gained access!

3. Using ticketing system as single source of truth for reporting

Access requests in Opal can create tickets in your ticketing provider. All subsequent changes in Opal, such as approval decisions and comments, will be automatically update the ticket. After admins have configured their ticket provider, all access requests created in Opal will automatically create a ticket in the ITSM. This is known as the Audit Ticket. Furthermore, updates to the request, such as comments and approval status, will be automatically logged into the ticket as well.