Product
Sep 29, 2022

Ticket Propagation

Opal integrates with custom apps through ticket propagation, webhooks, and rest-based API. This article deep dives into ticket propagation!

Eugene Ling
Head of Growth

Executive Summary

Opal integrates with custom internal tools through different methods. For tools that don't support webhooks or APIs, Opal can leverage ticketing providers to denote sync status.

Context

Opal secures access to your SaaS, infrastructure, and internal tools. Within internal tools, we have three methods of connection:

  1. Webhook
  2. Manual propagation using ticket providers
  3. Rest-based API (coming soon)

For internal systems that cannot connect easily via webhooks or APIs, Opal has launched a new feature to manage sync status using support tickets! When access requests are approved, Opal will automatically create a ticket for Admins to propagate access manually. Once the ticket is marked as completed, Opal will sync with the status of the ticket and show that the user has gained access!

Feature Release

As a fictional example, Eugene has requested access to an internal resource called "Internal Admin App". This request notifies the relevant system owners via Slack.

After access has been approved, Opal will create a Jira ticket and assign to the relevant admin who needs to propagate this access manually.

Opal will sync with the status of the Jira ticket automatically! If the ticket is marked as Done, then Opal's Status column will change to indicate the user has access!

About Opal:

Opal is the centralized authorization platform for IT and Infrastructure teams. Deeply integrated with developer infrastructure, SaaS applications, and custom internal tools, Opal enables companies to implement scalable access management.

Want to see it yourself? Contact hello@opal.dev or book a meeting here for a personalized demo.

Eugene Ling

Updates + insights about the future of access management