Chris knew that they didn’t have the engineering resources to build their own in-house access management solution. Even if they did, he wasn’t confident they could both build and maintain a quality tool over time. That’s when one of his team members discovered Opal, a next-generation access management tool.
After implementing Opal, Switchboard saw the following outcomes:
1. Big Company Security without Big Company Bureaucracy
Chris was worried that in implementing an access management tool, he would face resistance from engineers that weren’t used to slowing down. Not only has Switchboard been able to implement a practical just-in-time access workflow, his engineers love it! Without tooting our horn too much, Chris has even mentioned that Opal has been like Ferrari for them, allowing them to work faster while staying secure. 😎
2. Lightning-fast access approvals
In Opal, the access request workflow is simple—users can browse resources and click a button to request access to it. Team leads get an immediate notification from Slack with a link to see further details on the request. They can also approve or deny the request directly from Slack, and this gets synced back to Opal and across its infrastructure. With this streamlined workflow, Chris and his team aim to approve and grant access requests within 30 minutes or less.
3. Decreased onboarding time
For a rapidly growing startup, quality hires are key. Getting these quality hires up and running in a technical environment saves headache and time. Using Opal, newly hired engineers at Switchboard can see all its resources in one place and familiarize themselves with the infrastructure. Instead of going back and forth with assigning access, Chris can assign new hires to a group with pre-defined permission sets and Opal immediately gives them the access they need across all Switchboard’s resources.
4. Peace of mind for future audits
Part of growing and becoming a bigger player in the space is being able to keep records of sensitive activities at the company. Opal logs every action and displays it in the friendly user interface. Opal also has a built-in user access review feature that allows businesses to contact resource owners easily and generate an audit-ready report at the click of a button. Chris is excited to test this out in his upcoming SOC 2 access review.