May 26, 2022

Featuring Painless Access Requests—It All Comes Down to Context

In this post, we take a look at requests in Opal, an essential building block of access management.

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Joyce Ling
Product Marketing Lead

Features at a Glance

Track all requests in one place

In the handy Requests tab, we’ve made it easier to see all requests and their status in a glance.

  • The view is split so you can see the requests you’ve made and the requests you have to take action on
  • Each request status is indicated by an icon on the right-hand side

See the context of requests.

The Requests dashboard makes it easy to get a 360 view around an access request, like:

  • Who is requesting something
  • Who needs to review a request
  • What ticket is linked to the request
  • The actions taken related to the request

Request access again when it auto-expires.

Use templates to make the same request again.

  • Access is set to expire based on a set time or event
  • Requests that are expired are marked with a red thumbs down emoji
  • Opal saves your request as a template so you can re-use it when you need access again
When your access expires, it's easy to re-use your last request, which Opal saves as a template.

A Deeper Look at Requests

Imagine being able to hit a button and instantly request access to anything from a database, to a Salesforce role, GitHub repo, or Okta group. And track it from start to finish.

Pressing a button to make a request seems simple, but there’s a lot happening behind the scenes.

#1: The Owner

First, Opal makes clear who the request needs to be sent to.

Because of how Opal is structured, a request is immediately sent to the person with the context to approve the request.

#2: High Fidelity

Second, our deep integrations allow us to surface access to resources and more detailed roles within it.

Giving access in a traditional group-based way is typically broad and limited in its usefulness.

For example, it’s the difference between being able to request access to Salesforce versus requesting access to a specific Salesforce role without actually logging in to Salesforce, going to your settings, and adding the person manually.

#3: The Life of Access Requests

Third, we believe that most access should be temporary.

In other words, access goes through a lifecycle, from Request to Review, Propagation, and eventual Revocation.

In a world where most access is given permanently, it may seem a bit odd to designate a certain death. However, that’s part of Opal’s philosophy that short-lived access, requested only when needed, will help organizations implement dynamic least privilege.

Learn more about how just-in-time access works in Opal.

Want to see it yourself? Contact or book a meeting here for a personalized demo.

Joyce Ling

Interested in Opal?

Get in touch with our team to learn more!

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