Opal + PagerDuty

Opal + PagerDuty Use Cases

1. On-Call Automation

With Opal's PagerDuty integration, enterprises can automatically grant access to privileged permissions when engineers are on-call (and revoke access when they are off-call). This integration strengthens a company's security posture and streamlines operations.

  • Security: Enterprises can implement least privilege in a short-lived and dynamic manner. Engineers shouldn't have sensitive on-call access all of the time. Instead, they only receive necessary permissions when they need them.
  • Operations: Rather than manually granting and revoking access through calendar reminders, Opal can automatically grant and revoke access according to on-call schedules.

2. Modern Access Management

Opal also integrates with PagerDuty roles, such as Admin, Owner, and User, enabling Opal to:

Protect against breaches with least privilege

  • Grant just-in-time access to PagerDuty roles that are auto-expiring and fully audited using Slack
  • Ensure that privileged roles have the appropriate identity governance and approval configurations, such as multi-stage approvals, max duration, custom fields, and more

Accelerate employee access on paved roads

  • Enable resource owners with the most context to approve access requests and provision access automatically via Slack
  • Accelerate employee onboarding by enabling managers to request on behalf of their reports or enabling self-service discovery of resource bundles
  • Automate on-call access by provisioning and deprovisioning access via on-call schedules

Simplify compliance without manual overhead

  • Automate user access reviews so compliance teams can snapshot user listings, assign reviewers to self-service reviews, propagate access changes, and generate an auditor-friendly access report
  • Review access of employees who have recently transferred roles or departments

PagerDuty Overview

PagerDuty is an operations management platform that helps organizations with incident response, on-call management, and runbook automation capabilities. It is a leading tool for DevOps, process automation, and business operations teams across various industries. For more information, please view our guide on managing on-call access.

PagerDuty Integration Setup

On-call Automation

1. Under the Admin tab, admins can navigate to the Productivity Integrations section and click on the Connect button

2. Afterwards, admins need to provide a "Read-Only" API token

  1. For any group, Opal or Group Admins can edit the Membership on-call Schedule to determine which users should get access to the group when they are on-call.

Modern Access Management

Under Apps, admins can create a new App connection for PagerDuty and add API Key with Full Access

Manage access with


Interested in Opal?

Get in touch with our team to learn more!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.